Contact Us
Contact Us
Last Updated: September 11, 2026
We Are Here to Help
At Kelqoria, we believe thoughtful customer support is an important part of a trusted shopping experience.
Whether you have a question about your order, need help choosing the right pair of sunglasses, need assistance with shipping or returns, or simply want to share feedback, our customer care team is here to help.
Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd.
How to Reach Us
Email Us
For questions about:
Orders · Product Information · Sunglass Styles & Frame Designs · Lens & Frame Information · Shipping & Tracking · Returns & Refunds · Product Care & Maintenance · Style Guidance · Collaborations · General Inquiries
Please contact us at:
Email: service@kelqoria.com
Our customer care team typically responds within 24 hours on business days.
Online Contact Form
You may also contact us through the Get in Touch form available on this page.
You can provide: Your name · Email address · Message or inquiry
For order-related questions, please include your order number so our team can assist you more efficiently.
Please do not submit passwords, login credentials, or complete payment-card information through the contact form.
Quick Assistance
Track Your Order
Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
If your tracking information has stopped updating or your estimated delivery period has passed, please contact us.
Returns & Refunds
Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.
Because sunglasses are personal accessories, return eligibility may depend on the condition of the product.
Before sending a return, please contact our customer care team to receive:
Return Authorization · The Applicable Return-Processing Address · Return Instructions
For voluntary returns, products should generally remain:
Unworn except for reasonable inspection where permitted · Undamaged · Free from scratches or visible signs of wear · Free from cosmetic residue · With lenses and frames in their original condition · With original packaging, tags, accessories, cases, and included components where applicable
Please do not send products directly to our registered company address unless Kelqoria customer service specifically instructs you to do so.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Please provide:
Your Order Number · A Description of the Issue · Clear Photographs of the Sunglasses · Photographs Showing the Issue · Photographs of the Packaging · The Shipping Label Where Relevant
Our team will review the issue and provide an appropriate solution.
Product Care & Use
If you need help caring for your Kelqoria sunglasses or maintaining your lenses and frames, our team can assist with:
Lens Cleaning · Frame Care · Product Storage · Proper Handling · General Maintenance · General Product Information
For product-specific information, please also refer to the applicable product page and our FAQ.
Style & Product Assistance
If you are unsure about a particular Kelqoria style, frame design, lens option, or product feature, please review the information on the applicable product page before ordering.
If you need additional assistance, contact our customer care team before completing your purchase.
Product appearance and fit may vary depending on:
Face Shape · Frame Dimensions · Bridge Fit · Temple Length · Personal Style Preference
Lens & Frame Questions
The appearance of sunglasses may vary slightly depending on lighting, viewing conditions, lens tint, frame finish, and screen display settings.
If you have questions about a specific Kelqoria style, please provide the product name or order number when contacting us.
Company Information
Brand: Kelqoria
Legal Entity: Changsha Lihui Kou Technology Co., Ltd.
Registered Address: Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
Email: service@kelqoria.com
Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd.
Stay Connected
We would love to see how Kelqoria becomes part of your everyday adventures.
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Kelqoria - Every journey begins with confidence.