Privacy Notice

Effective Date: September 11, 2026
Last Updated: September 11, 2026

At Kelqoria, we understand that trust is an important part of every customer relationship. This Privacy Notice explains how personal information may be collected, used, disclosed, retained, and protected when you visit the Kelqoria online store, create an account, place an order, contact us, or otherwise interact with our services.

We are committed to handling personal information responsibly and providing a secure, transparent, and personalized shopping experience.

Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd., which is responsible for processing personal information associated with the Kelqoria online store as described in this Privacy Notice and applicable law.

Brand: Kelqoria
Legal Entity / Data Controller: Changsha Lihui Kou Technology Co., Ltd.
Registered Address: Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
Privacy Contact: service@kelqoria.com

1. Personal Information We Collect

Depending on how you interact with Kelqoria, we may collect categories of personal information including:

Identity & Contact Information

This may include:

Name · Billing address · Shipping address · Email address · Telephone number · Account contact information

Order & Transaction Information

This may include:

Sunglasses or other products purchased · Order number · Order status · Shipping information · Returns and refunds · Transaction details · Customer-service records

Payment Information

Payments are processed through third-party payment service providers.

Depending on your selected payment method, those providers may process:

Payment-card details · Billing information · Authorization information · Transaction identifiers

Kelqoria does not directly store complete payment-card information, including full card numbers or CVV codes, where payment processing is handled by third-party providers.

Account Information

This may include:

Login-related information · Saved addresses · Order history · Account preferences · Communication preferences

Device & Usage Information

This may include:

IP address · Browser type · Device type · Operating system · Approximate location derived from IP address · Pages viewed · Referring pages · Browsing activity · Site interactions · Cookie or similar identifiers

Shopping & Preference Information

We may collect information concerning:

Products viewed · Items added to cart · Purchases · Saved products or wishlist preferences · Browsing patterns · Interests inferred from Site interactions

This information may help us understand customer interests and provide a more relevant shopping experience.

Communications

If you contact us, we may collect information contained in:

Emails · Support requests · Contact forms · Return or refund requests · Other customer-service communications

2. How We Use Personal Information

We may use personal information for the following purposes.

Order Fulfillment

To process orders, arrange payment, coordinate fulfillment, provide shipping and tracking information, manage returns and refunds, and communicate about purchases.

Customer Service

To answer questions, provide eyewear and product support, assist with orders, resolve delivery issues, process returns, and handle customer requests.

Account Administration

To create and manage accounts, authenticate users, remember preferences, and provide account functionality.

Website Operation & Improvement

To operate the Site, maintain functionality, improve navigation and performance, analyze Site usage, diagnose technical issues, and improve services.

Marketing & Communications

Where legally permitted, we may send promotional emails, announce new sunglasses or eyewear collections, communicate special offers, personalize marketing, and measure campaign effectiveness.

You may unsubscribe at any time by using the “Unsubscribe” link included in promotional emails.

Even if you unsubscribe from marketing communications, we may continue to send transactional or service-related communications concerning orders, payments, shipping, returns, account security, or customer-service requests.

3. How We Share Personal Information

We may disclose personal information where reasonably necessary to operate the Kelqoria online store and provide our services.

This may include sharing information with:

E-Commerce & Technology Providers

Providers supporting website hosting, e-commerce functionality, cloud services, maintenance, content delivery, storage, and technical infrastructure.

Payment Processors

Providers handling payment authorization, transaction processing, fraud prevention, and payment services.

Shipping, Fulfillment & Logistics Providers

We may provide information such as your name, shipping address, telephone number, email address, and order information to applicable warehouses, fulfillment partners, carriers, postal services, customs intermediaries, and logistics providers where necessary to deliver your order.

Customer Service Providers

We may use providers supporting customer support, email, messaging, contact forms, customer-service systems, and notifications.

Advertising & Marketing Partners

Where legally permitted and subject to available privacy controls, advertising and marketing partners may collect or receive information such as cookie identifiers, device identifiers, IP addresses, browsing interactions, product views, advertising interactions, and purchase-related events.

Kelqoria does not sell personal information in exchange for money.

However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly.

4. Cookies & Similar Technologies

The Kelqoria online store may use:

Cookies · Pixels · Tags · Local storage · Similar technologies

These technologies may support essential Site functionality, cart and account features, remembering preferences, analytics, performance measurement, fraud prevention, advertising, and marketing measurement.

Where required by applicable law, non-essential technologies will be subject to applicable consent or opt-out controls.

5. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Access

You may request access to certain personal information we maintain about you.

Correction

You may request correction of inaccurate, incomplete, or outdated personal information.

Deletion

You may request deletion of certain personal information, subject to applicable legal exceptions and retention requirements.

Data Portability

Where applicable, you may request certain personal information in a structured, commonly used, or portable format.

Restriction & Objection

You may request restrictions on certain processing activities or object to certain processing where these rights are provided by applicable law.

Marketing Opt-Out

You may unsubscribe from promotional communications by clicking the “Unsubscribe” link at the bottom of applicable marketing emails.

6. How to Exercise Your Privacy Rights

You may submit a privacy request by contacting:

Email: service@kelqoria.com
Suggested Subject: Privacy Request

Please describe the privacy right you wish to exercise and provide sufficient information for us to identify the relevant records.

Please do not send passwords, login credentials, or complete payment-card information.

We may need to verify your identity before completing certain requests where reasonably necessary to protect personal information from unauthorized access or disclosure.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Notice or as permitted or required by applicable law.

Relevant factors may include:

Information type · Transaction history · Customer-support requirements · Fraud prevention · Accounting requirements · Tax obligations · Dispute resolution · Regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of according to applicable practices and law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, and unauthorized disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

9. International Data Transfers

Because Kelqoria operates an international online retail business and may use service providers located in different countries or regions, personal information may be processed or stored outside your country of residence.

Where required by applicable law, appropriate measures will be taken regarding international transfers of personal information.

10. Children's Privacy

The Kelqoria online store is not intended for children who are not legally able to make purchases or provide personal information without appropriate authorization under applicable law.

We do not knowingly seek to collect children's personal information in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact:

service@kelqoria.com

11. Third-Party Websites & Services

The Kelqoria online store may contain links to third-party websites, applications, platforms, or services.

Kelqoria is not responsible for the independent privacy, security, or data-processing practices of those third parties.

We encourage you to review the applicable third party's privacy notice before providing personal information or using its services.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in business practices, Site functionality, service providers, privacy practices, legal requirements, or regulatory developments.

When changes are made, the Last Updated date at the top of this page will be revised.

Contact Our Privacy Team

If you have questions regarding our privacy practices or wish to exercise an applicable privacy right, please contact us:

Kelqoria is an online retail store operated by Changsha Lihui Kou Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Kelqoria online store.

Kelqoria — Your privacy matters, and your trust is our priority.