Refund Policy
Refund Policy
Last Updated: September 11, 2026
At Kelqoria, we want every pair of sunglasses to become a piece you genuinely enjoy wearing. We understand that choosing eyewear online involves personal preferences such as frame shape, fit, color, lens tint, comfort, and overall style.
This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through the Kelqoria online store.
Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd.
Brand: Kelqoria
Legal Entity: Changsha Lihui Kou Technology Co., Ltd.
Registered Address: Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
Email: service@kelqoria.com
1. Our 30-Day Return Period
You have 30 days from the date your order is delivered to request an eligible return.
For a voluntary return, the sunglasses should generally remain:
Unworn other than reasonable inspection where permitted · Undamaged · Free from scratches · Free from visible signs of extended wear · Free from cosmetic residue · With lenses and frames in their original condition · With applicable tags intact · Returned with original packaging, protective case, accessories, and supplied components where reasonably possible
We recommend trying on your sunglasses carefully indoors before deciding whether to keep them.
A valid order number or other proof of purchase is required.
You must contact us before returning the product.
Nothing in this policy limits mandatory consumer rights.
2. Authorized Return Address
Eligible returns must be sent only to the authorized return-processing address provided by Kelqoria customer service.
The authorized return-processing address may be different from our registered company address.
The following address:
Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
is our registered company address and should not be used for product returns unless Kelqoria customer service specifically instructs you in writing.
Before sending a return, contact:
If approved, we will provide:
Return authorization · The authorized return-processing address · Packaging instructions where applicable · Return-shipping instructions
Returns sent to unauthorized addresses may be delayed, refused, lost, or unable to be processed.
3. Damaged, Defective, Missing or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order:
Arrives damaged · Contains a defective product · Is missing an item · Contains an incorrect product
please contact service@kelqoria.com, preferably within 48 hours of delivery where reasonably possible.
Please include:
Your order number · A description of the issue · Clear photographs of the sunglasses · Photographs showing the issue · Photographs of the packaging · The shipping label where relevant
Please retain the product and packaging until further instructions are provided.
After review, we may provide:
Replacement · Refund · Another appropriate solution
The requested 48-hour reporting period does not limit statutory rights or remedies available under applicable law.
4. How to Initiate a Return
Step 1 - Contact Us
Email service@kelqoria.com with:
Your order number · The product you wish to return · Your reason for return
Step 2 - Receive Return Authorization
If the return is eligible, our customer care team will provide:
Return approval · Authorized return-processing address · Return instructions · Other information necessary to complete the return
Step 3 - Package Your Return
Securely package your sunglasses to help prevent damage during transportation.
Where reasonably possible, include:
Original packaging · Protective case · Cleaning cloth · Tags · Accessories · Inserts · Other supplied materials
Step 4 - Ship Your Return
Send the approved return only to the authorized address provided by Kelqoria customer service.
We recommend using a trackable shipping method and retaining your shipping receipt until the refund process has been completed.
5. Return Shipping Costs
For voluntary returns involving:
Change of mind · Style preference · Color preference · Lens preference · Fit preference · Other non-quality-related reasons
return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
Customers should review applicable return-shipping costs before sending an item.
If we confirm that the product was defective, damaged during transit, missing, or incorrectly supplied, we will provide an appropriate solution and cover reasonable return-related shipping costs where required by applicable law.
6. Processing Your Refund
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
If approved:
Refunds are normally processed within 3–5 business days after inspection · Refunds are generally issued to the original payment method · Banks or payment providers may require an additional 5–10 business days to display the refund
For voluntary returns, original shipping charges, expedited shipping, insurance, customs charges, and other non-refundable delivery costs may not be refunded where permitted by applicable law.
If more than 10 business days have passed since we confirmed your refund was issued, please contact your payment provider first and then contact:
7. Non-Returnable Items
The following may not qualify for voluntary return except where defective or where applicable law requires otherwise:
Sunglasses worn beyond reasonable inspection · Products with scratched or damaged lenses · Bent or materially altered frames · Products with visible signs of extended wear · Products with cosmetic or other residue · Damaged or materially altered products · Personalized or customized products · Made-to-order products · Gift cards · Products clearly identified as final sale where legally permitted
Products damaged because of improper handling, accidents, excessive force, or unauthorized alteration may also be excluded from voluntary return where permitted by applicable law.
8. Exchanges
If you would like another:
Style · Frame color · Lens option · Available variation
please contact:
Depending on availability and the circumstances, the most efficient process may be to return the eligible original product and place a new order.
Our customer care team will provide the applicable instructions.
9. Order Cancellation
Contact service@kelqoria.com as soon as possible if you wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch begins.
If an order has already been processed or shipped, it may need to be handled through the return process.
10. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits statutory warranties, remedies, refund rights, or consumer protections that cannot lawfully be excluded.
Where mandatory law provides more favorable rights, that law will apply.
Have a Question?
If you have questions about a return, exchange, or refund, please contact our customer care team.
Brand: Kelqoria
Legal Entity: Changsha Lihui Kou Technology Co., Ltd.
Registered Address: Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
Email: service@kelqoria.com
Important: The registered company address above is not the standard product return address. Approved returns must be sent to the authorized return-processing address provided by Kelqoria customer service.
Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd.
Kelqoria - Standing behind our quality, valuing your trust.