FAQ
FAQ
Last Updated: September 11, 2026
At Kelqoria, we create timeless sunglasses designed to bring together refined style, comfortable wear, and everyday protection.
Our collection focuses on thoughtfully designed frames, quality lenses, versatile silhouettes, and easy everyday styling - giving you eyewear that can move naturally between travel, city life, daily routines, and special moments.
If your question is not answered below, our customer care team will be happy to assist you.
Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd. The company is responsible for product sales, order processing, shipping support, returns, refunds, and customer service conducted through the Kelqoria online store.
Brand: Kelqoria
Legal Entity: Changsha Lihui Kou Technology Co., Ltd.
Registered Address: Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
Email: service@kelqoria.com
Sunglasses & Eyewear
Q: What kind of sunglasses does Kelqoria offer?
A: Kelqoria offers a considered collection of sunglasses designed around different frame shapes, finishes, lens styles, and everyday styling preferences.
Depending on the individual style, features may include:
Lightweight frame construction · UV-protective lenses · Refined frame finishes · Comfortable temple design · Different lens tints · Classic and contemporary silhouettes · Everyday styling versatility
Each pair is designed differently, so please refer to the applicable product page for exact frame dimensions, lens information, color, material, fit, and product features.
Q: What materials are Kelqoria sunglasses made from?
A: Kelqoria sunglasses are made using materials selected for durability, comfort, appearance, and everyday wear.
Materials may vary between individual products, so please review the applicable product page for specific frame, lens, hardware, and finish information.
Slight variations in surface finish, texture, or appearance may occur depending on the material and production process.
Q: Do Kelqoria sunglasses provide UV protection?
A: Yes. Kelqoria sunglasses are designed with UV-protective lenses to help reduce exposure to harmful UVA and UVB rays.
Whether you are traveling, spending time outdoors, enjoying a sunny beach day, or moving through the city, Kelqoria eyewear is designed to combine everyday protection with effortless style.
Please refer to the applicable product page for product-specific lens information.
Frame, Lens & Appearance
Q: Will my sunglasses look exactly like the product photos?
A: Product photography is intended to represent the overall frame shape, lens tint, color, finish, proportions, and appearance of the sunglasses as accurately as reasonably possible.
However, slight differences may occur depending on:
Lighting · Photography · Screen display settings · Device settings · Reflections · Viewing angle · Lens tint · Frame finish
These differences do not necessarily indicate a product defect.
Q: Why can the lenses look different under different lighting?
A: Lens tint and reflections can appear different depending on the surrounding light, viewing angle, environment, and photography conditions.
Some lenses may appear darker outdoors and lighter in indoor environments.
Please review the product photography and product description together when selecting a style.
Q: Can frame colors vary slightly?
A: Slight visual differences may occur because of lighting, screen calibration, material finish, or production variation.
We make reasonable efforts to represent product colors accurately, but exact color appearance cannot be guaranteed across every device or lighting environment.
Sizing & Fit
Q: How do I know whether Kelqoria sunglasses will fit me?
A: Please review the frame dimensions and fit information provided on the applicable product page before ordering.
Eyewear fit may vary depending on:
Face shape · Face width · Bridge shape · Head width · Frame dimensions · Temple length · Personal comfort preference
A frame that appears oversized on one person may appear more fitted on another because facial proportions vary.
Q: Can I adjust my sunglasses myself?
A: Minor fit differences may sometimes be addressed through careful adjustment.
However, excessive bending or force may damage the frame, hinges, or temples.
For significant adjustment, professional eyewear assistance may be more appropriate.
Q: How should sunglasses fit?
A: Sunglasses should generally feel secure and comfortable without creating unnecessary pressure around the temples, nose bridge, or ears.
Individual comfort can vary depending on facial structure and frame design.
Wearing Your Sunglasses
Q: Can Kelqoria sunglasses be worn every day?
A: Yes. Kelqoria sunglasses are designed for everyday lifestyle use.
They can be worn for activities such as:
Daily commuting · Traveling · Outdoor dining · Walking · Beach days · City outings · Everyday styling
Always use sunglasses according to their intended purpose and product-specific information.
Q: Are Kelqoria sunglasses suitable for driving?
A: Suitability may depend on the individual lens tint, lighting conditions, local regulations, and driving environment.
Very dark lenses may not be appropriate in low-light conditions.
Please use appropriate judgment and follow applicable road-safety requirements.
Care & Maintenance
Q: How should I clean my Kelqoria sunglasses?
A: To help maintain lens clarity and frame appearance, clean your sunglasses gently.
A simple care routine is:
Remove loose dust before wiping · Use a clean microfiber cloth · Use suitable lens-cleaning products where necessary · Wipe gently without excessive pressure · Allow the glasses to dry completely before storage
Avoid aggressive rubbing or using abrasive materials.
Q: What should I avoid when cleaning the lenses?
A: Avoid materials or products that may scratch the lenses or damage coatings.
This may include:
Rough fabrics · Dirty cloths · Paper towels · Abrasive cleaners · Harsh chemicals · Excessive pressure
If a microfiber cloth becomes dirty, clean or replace it before continuing to use it on the lenses.
Q: How do I prevent scratches?
A: When your sunglasses are not being worn, store them in a suitable protective case.
Avoid placing them directly lens-down on tables, counters, or other surfaces.
Keep them away from objects that may scratch the lenses, such as keys or other hard accessories.
Q: How should I store my sunglasses?
A: Store sunglasses in a clean, dry location when they are not being used.
For better protection:
Use a protective case · Keep lenses clean before storage · Avoid placing heavy objects on the frame · Keep away from excessive heat · Avoid unnecessary bending or crushing
Q: Can extreme heat damage sunglasses?
A: Excessive heat may affect certain frame materials, lens coatings, adhesives, or product shape.
Avoid leaving sunglasses for extended periods in unusually hot environments, such as inside a closed vehicle exposed to strong sunlight.
Frame & Hinge Care
Q: How should I care for the frame?
A: Handle the frame with reasonable care.
When putting on or removing sunglasses, using both hands can help reduce unnecessary twisting.
Avoid repeatedly bending the temples or applying excessive pressure to the frame.
Q: What should I do if the frame becomes loose?
A: If the frame or hinge becomes noticeably loose, avoid forcing or repeatedly bending the affected area.
Where appropriate, professional eyewear adjustment may help.
Damage resulting from excessive force or improper adjustment may not qualify as a product defect where permitted by applicable law.
Orders & Shipping
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Q: How long does shipping take?
A: Standard delivery generally takes approximately 5–12 business days after dispatch, depending on the destination and available shipping method.
Order Processing: 1–3 business days
Standard Delivery: approximately 5–12 business days after dispatch
Delivery estimates are not guaranteed arrival dates and may be affected by:
Carrier conditions · Customs procedures · Weather · Public holidays · Peak shopping periods · Address issues · Other circumstances outside our reasonable control
Q: How can I track my order?
A: Once your order has been dispatched, a tracking number or tracking link will normally be sent to the email address provided during checkout.
Tracking information may require some time to become active after the carrier receives your package.
Q: Do you ship internationally?
A: Kelqoria may support shipping to additional countries and regions where delivery options are available.
The most current shipping availability is determined during checkout.
A destination is currently supported when your country or region can be selected and at least one shipping method is available for your delivery address.
If no shipping option is available for your address, Kelqoria currently does not offer delivery to that destination.
Damaged, Missing or Incorrect Orders
Q: What should I do if my sunglasses arrive damaged or incorrect?
A: Please inspect your order as soon as reasonably possible after delivery.
If your Kelqoria order arrives:
Damaged · Defective · Incomplete · Incorrect · Significantly different from the item ordered
please contact:
Preferably within 48 hours of delivery where reasonably possible.
Please include:
Your order number · Clear photographs of the sunglasses · Photographs showing the issue · Photographs of the packaging · The shipping label where relevant
Please retain the product and packaging until our customer care team provides further instructions.
Our team will review the situation and provide an appropriate solution.
The request to contact us within 48 hours does not limit any statutory rights or remedies available under applicable law.
Returns & Exchanges
Q: Can I return my Kelqoria sunglasses if they do not meet my expectations?
A: Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.
For a voluntary return, the sunglasses should generally remain:
Unworn other than reasonable inspection where permitted · Undamaged · Free from scratches · Free from cosmetic residue · Free from visible signs of extended wear · With lenses and frames in their original condition · Returned with applicable original packaging, tags, protective case, accessories, and included components
Please contact us before sending any return.
Q: Can I try the sunglasses on before deciding whether to keep them?
A: You may carefully inspect the sunglasses and assess their general fit in a manner consistent with reasonable product inspection.
If you may wish to return them, avoid:
Scratching the lenses · Bending or altering the frame · Removing permanent product-identification materials where applicable · Damaging the hinges · Applying substances that leave residue · Otherwise materially changing the product
Q: Where do I send my return?
A: Approved returns must be sent to the authorized return-processing address provided by Kelqoria customer service.
The authorized return-processing address may be different from Kelqoria's registered company address.
Please do not send products directly to our registered company address unless Kelqoria customer service specifically instructs you to do so.
Contact:
before returning any product.
Q: Can I exchange my sunglasses for another style or color?
A: Please contact our customer care team.
Depending on availability and the circumstances, we may assist you with returning an eligible original product and placing a new order for another frame style, color, lens option, or available variation.
Payments
Q: What payment methods are available?
A: Available payment methods are displayed during checkout and may vary according to your location and the payment services currently supported by the Kelqoria online store.
Payments are processed through applicable third-party payment service providers.
Q: Is my payment information secure?
A: Payment transactions are handled through applicable third-party payment providers using their own security systems and practices.
Kelqoria does not directly store complete payment-card information on its own servers where payment processing is handled by those third-party providers.
Product Lifespan
Q: How long will my Kelqoria sunglasses last?
A: The lifespan of sunglasses varies depending on how frequently they are worn, handled, cleaned, transported, and stored.
Longevity may be affected by:
Frequency of wear · Cleaning methods · Exposure to excessive heat · Accidental impact · Frame handling · Lens scratching · Storage conditions · Environmental exposure · General maintenance
Careful handling and proper storage may help preserve the appearance and condition of your Kelqoria sunglasses.
No specific product lifespan can be guaranteed.
Customer Support
Q: How can I contact Kelqoria?
A: You can contact our customer care team through:
Email: service@kelqoria.com
Online Contact Form: Available on our Contact Us page
Our team typically responds to email inquiries within 24 hours on business days.
Still Have Questions?
If your question is not answered above, please contact us:
Brand: Kelqoria
Legal Entity: Changsha Lihui Kou Technology Co., Ltd.
Registered Address: Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
Email: service@kelqoria.com
Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd.