Shipping Policy
Shipping Policy
Last Updated: September 11, 2026
At Kelqoria, we understand the excitement of receiving your new eyewear. Shipping is more than simply delivering a package; it is the final step in our commitment to quality and customer experience.
We take reasonable care with order preparation, secure packaging, and shipping coordination so that every Kelqoria order can reach you safely and efficiently.
Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd.
Brand: Kelqoria
Legal Entity: Changsha Lihui Kou Technology Co., Ltd.
Registered Address: Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
Email: service@kelqoria.com
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time and does not include weekends or applicable public holidays.
Orders may require additional:
Payment verification · Address verification · Fraud-prevention review · Security checks
Changes or Cancellations
If you need to change or cancel an order, please contact:
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once fulfillment or dispatch has begun.
2. Shipping Times
United States
For eligible orders delivered to the United States:
Standard Shipping: approximately 5–12 business days after dispatch
This does not include the separate 1–3 business day processing period.
Processing: 1–3 business days
Standard Delivery: approximately 5–12 business days after dispatch
Delivery estimates are provided for reference and are not guaranteed arrival dates unless expressly stated otherwise.
International delivery times may vary depending on the destination, carrier, customs procedures, and local delivery conditions.
Any available shipping methods, estimated delivery times, and shipping costs will also be displayed during checkout where applicable.
3. Shipping Rates & Free Shipping
Eligible orders of US$49 or more qualify for free standard shipping, subject to applicable destination and product restrictions.
For orders below US$49, available shipping rates are calculated and displayed during checkout.
Shipping rates may depend on:
Destination · Shipping method · Package size or weight · Carrier requirements
Any geographic restrictions or exclusions will be displayed during checkout before payment where applicable.
The final shipping charge shown at checkout will apply.
4. Countries & Regions We Ship To
Kelqoria currently supports standard shipping to eligible addresses within the United States.
Shipping may also be available to additional countries or regions.
The current availability is determined by the country or region selector and the shipping methods displayed during checkout.
A destination is considered supported when:
The destination can be selected during checkout · At least one shipping option is available for the entered delivery address
If no shipping method is available for your address, Kelqoria currently does not offer delivery to that destination.
5. International Delivery
International delivery times may depend on:
Destination · Customs clearance · Local carriers · Public holidays · Import requirements · Transportation conditions
The available shipping service and estimated delivery time will be displayed during checkout where applicable.
International delivery estimates do not include the separate 1–3 business day processing period.
International shipping estimates are not guaranteed arrival dates.
6. Order Tracking
Once your order has been dispatched, a unique tracking number or tracking link will normally be sent to the email address provided during checkout.
Tracking information may take some time to become active after the carrier receives the package.
You can use the tracking information provided to monitor the progress of your shipment until delivery.
Multiple Packages
Some orders may be divided into multiple packages where necessary.
In this situation:
You may receive multiple tracking numbers · Packages may travel separately · Packages may arrive on different dates
7. Damaged, Defective, Missing or Incorrect Orders
Please inspect your order as soon as reasonably possible after delivery.
If your order:
Arrives damaged · Contains a defective product · Is missing an item · Contains the incorrect product
please contact service@kelqoria.com, preferably within 48 hours of delivery where reasonably possible.
Please provide:
Your order number · A description of the issue · Clear photographs of the sunglasses or product · Photographs showing the issue · Photographs of the packaging · Shipping-label photographs where relevant
Please retain the product and packaging until we provide further instructions.
After review, an appropriate solution may include:
Replacement · Refund · Another suitable remedy
Where we confirm that the problem resulted from damage in transit, a defect, a missing item, or an incorrect item, we will work to provide an appropriate solution without additional cost where applicable.
The requested 48-hour reporting period does not restrict mandatory consumer rights or remedies available under applicable law.
8. Shipping Delays
Delivery may occasionally be affected by circumstances including:
Severe weather · Customs inspections · Carrier disruptions · Peak shopping periods · Transportation delays · Public holidays · Address issues · Circumstances outside our reasonable control
If tracking stops updating or the estimated delivery period has passed, please contact:
Our customer care team will assist with available tracking or delivery information.
9. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, first check:
Your delivery area · Household members · Neighbors · Reception or building management · Parcel lockers · Safe-drop locations · Carrier delivery notices
If the package remains missing, please contact the carrier first and then contact:
We will review the available information and assist where reasonably possible.
10. Returned-to-Sender Packages
Packages may be returned to the sender because of circumstances such as:
Incomplete or incorrect addresses · Unclaimed shipments · Failed delivery attempts · Refusal of delivery · Unpaid customs charges · Carrier restrictions
If your package is returned, we will review the available reshipment or refund options based on the circumstances.
Additional shipping charges may apply where permitted by law if the return was caused by incorrect information supplied by the customer or failure to receive the shipment.
11. Delivery Address
Please review your delivery details carefully before completing your order.
Important information may include:
Recipient name · Street address · Apartment or unit number · City · State or region · ZIP or postal code · Country · Phone number · Email address
Once an order has been dispatched, address changes may no longer be possible.
If you notice an error in your delivery information, contact:
as soon as possible.
We will make reasonable efforts to help before fulfillment or dispatch has been completed.
12. P.O. Boxes
Some carriers or shipping services may be unable to deliver certain packages to P.O. Boxes.
Where available, supported delivery methods will be shown during checkout.
For the smoothest delivery experience, we recommend providing a complete residential or business street address where possible.
13. Customs, Duties & Import Charges
International shipments may be subject to:
Customs inspections · Import duties · Import taxes · VAT · Customs-processing fees · Brokerage charges · Other destination-country charges
Unless expressly included or collected during checkout, the recipient may be responsible for applicable customs duties, taxes, or other import-related charges.
Kelqoria does not control customs-processing times or third-party charges imposed by governments, customs authorities, carriers, or other service providers.
14. Risk of Loss & Delivery
Responsibility for loss or damage during transportation will be determined according to applicable law and the circumstances of the shipment.
Nothing in this Shipping Policy transfers risk to a customer earlier than permitted under mandatory consumer-protection laws.
If your shipment is lost or materially damaged, please contact:
We will review the available order and tracking information and provide an appropriate solution where applicable.
15. Customer Support Hours
If you have questions about shipping, tracking, delivery, or order status, please contact our customer care team.
Email: service@kelqoria.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
16. Related Policies
This Shipping Policy should be read together with our:
Terms of Service · Refund Policy · Privacy Notice
Mandatory consumer law will prevail where applicable.
Contact Us
If you have questions regarding your shipment or delivery, please contact us:
Brand: Kelqoria
Legal Entity: Changsha Lihui Kou Technology Co., Ltd.
Registered Address: Room H087, Building 2, Phase II of Yulong Tianxia Legal Park, No. 799, Youmutang Road, Guoshaling Subdistrict, Yuelu District, Changsha City, Hunan Province
Email: service@kelqoria.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
Kelqoria is operated by Changsha Lihui Kou Technology Co., Ltd.
Kelqoria - Every journey, delivered with care.